An enterprise multi-tenant platform unifying remote device monitoring (RMM), intelligent ticket auto-routing (ITSM), switch matrix operations, QR inventory tracking, and dual-stage procurement workflows.
NetOps Enterprise was architected to eliminate fragmented operational tools in modern IT departments. It consolidates remote monitoring (RMM), intelligent ticketing (ITSM), live switch telemetry, QR inventory tracking, and dual-level procurement approvals into a single isolated cloud platform.
Enforcing strict multi-tenant database isolation preventing cross-tenant leakage, streaming encrypted WebSocket device logs in real time, and engineering an automated ticketing engine driven by critical device log alerts and shift schedules.
Implemented mandatory tenant-scoped query filters at the ORM layer. Structured isolated Socket.io rooms authorized via JWT claims. Designed cryptographic SHA-256 server-side backup integrity testing and a granular 6-tier RBAC authorization matrix.
Live health status, Wake-on-LAN magic packet triggers, and unified RDP/SSH/VNC session management.
Kanban boards, SLA countdowns, and automated ticket delegation based on live on-call schedules.
Hierarchical QR inventory tracking combined with IT Manager + Director expense validation gates.
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