All work
AI & Automation
Aether AI Service Desk
An LLM-powered support system that classifies and resolves customer tickets automatically.
94%
Auto-resolution
-70%
Response time
24/7
Always on
Project details
- Client
- Aether Global
- Year
- 2025
- Scope
- AI & Automation
Overview
Aether Global wanted to handle rising support volume without growing the team. Manual processes were slow and costly.
The challenge
Tickets had to be classified accurately and answered with safe, on-brand automated replies.
Our approach
We built a safe automation pipeline with LLM classification, n8n workflows and a human-approval layer.
PythonOpenAIn8nPostgreSQL
Results
- 94% of tickets auto-resolved
- Average response time down 70%
- Support team freed for strategic work